Cancellation, Returns & Warranty Policy

Returns Policy

Products may be returned within 30 days of receipt. If you wish to exchange an item, please return the original product and place a new order for the desired item.

If you receive an incorrect item, a defective product, or an incomplete shipment, please follow the return instructions outlined below.

Warranty Policy

At Kwariik Leather Enterprises Limited, all our leather products are carefully crafted and sourced using quality materials to meet high standards of durability, comfort, and craftsmanship. If any product does not meet your expectations or perform as intended, our customer support team is available to provide guidance and an appropriate solution.

Many operational issues can be resolved through proper installation or troubleshooting. We encourage customers to consult available technical documentation before submitting a warranty claim.

Manufacturer Warranty

Certain products are covered by a warranty provided directly by the manufacturer or supplier. If a defect arises during the applicable warranty period, the product may qualify for repair or replacement according to the manufacturer's warranty terms.

Warranty coverage varies by brand and is valid only when products are used as intended. Customers may also contact the manufacturer directly for warranty-related inquiries.

Kwariik Leather Enterprises Warranty

Selected products from Kwariik Leather Enterprises Limited come with a voluntary limited warranty covering defects in materials, workmanship, and manufacturing quality under normal use conditions.

• Selected leather products may include warranty coverage as indicated on the product page, invoice, or quotation.
• Warranty duration and applicable terms are clearly specified for each eligible product.
• Normal wear and tear, misuse, improper handling, or unauthorized alterations are not covered under warranty.

If a valid defect is reported within the warranty period, Kwariik Leather Enterprises Limited will assess the product and determine whether a repair, replacement, or refund is appropriate.

How to Report a Return or Warranty Claim

Detailed Return Conditions

• Products must be returned within the approved return period after authorization is issued.
• Items should be unused, undamaged, and returned in their original packaging where applicable.
• Products showing signs of excessive wear, misuse, or physical damage may not qualify for return.
• Return shipments should be securely packaged to avoid damage during transportation.
• All returns must include proof of purchase and the return reference number.
• Return shipping costs are the responsibility of the customer unless the error originated from us.
• Customers are advised to use secure and trackable shipping methods.
• Refunds, where approved, will be processed after inspection within the stated review period.

Items Excluded from Return

• Used, worn, altered, or damaged products.
• Products with missing accessories, packaging, or proof of purchase.
• Items not purchased through our official sales channels.
• Custom-made, personalized, or made-to-order leather products.
• Products clearly marked as non-returnable or final sale items.